Refund Policy

Subscriptions

• Subscriptions are billed monthly in South African Rand (ZAR), inclusive of VAT, and renew automatically until cancelled.
• We do not offer partial-month refunds. When you cancel, your access continues until the end of the month you have already paid for, and no further charges are taken.
• Cancelling stops future billing. It does not refund the current paid month.

Free trial

New workspaces may start with a 14-day free trial. No payment is taken during the trial. If you do not subscribe before the trial ends, your workspace simply stops at the end of the trial and nothing is charged. If you do subscribe, billing starts when the trial ends. Because the trial is free, there is nothing to refund for the trial period.

Billing errors

If we charge you in error, for example a duplicate charge, a charge after a confirmed cancellation, or a charge for the wrong amount, we will refund the erroneous amount in full.

• Report the error to info@madalamachine.com within 14 days of the charge.
• Include the date and amount of the charge and the email address on your account.
• Confirmed billing errors are refunded to the original payment method within 10 business days of confirmation.

Service faults

If a fault on our side leaves the platform unusable for a sustained period, we may, at our discretion, refund or credit the affected period. We will always tell you what happened and what we are doing about it before you have to ask.

What is not refundable

• Partial months after cancellation, as set out above.
• Advertising spend. Money you put behind posts on Meta or any other platform is paid to that platform, not to us, and is governed by that platform's own terms.
• Charges older than 14 days that are not billing errors.

How to request a refund

Email info@madalamachine.com with the subject "Refund request", the email address on your account, and the date and amount of the charge. We aim to respond within 2 business days.

Contact